Joint Incident View
A Joint Incident View shares real-time updates on incidents, including status, actions, and responders.
What Is Joint Incident View
A Joint Incident View is a shared, real-time display of information about an ongoing incident. It provides a common operational picture for everyone involved. This includes status, impacted services, responders, actions taken, and communications.
Why Is Joint Incident View Important
It improves situational awareness across teams and stakeholders. A shared view reduces confusion and duplicative communication efforts. This allows responders to focus more on resolution and less on providing status updates.
Example Of Joint Incident View
During a website outage, engineers, support agents, and managers access a central dashboard. It shows which systems are down, who is working on the fix, key findings, and the latest customer communication updates. This keeps everyone aligned without constant meetings.
How To Create Joint Incident View
- Use an incident management platform with shared dashboard capabilities
- Integrate data feeds from monitoring, alerting, and communication tools
- Assign roles responsible for keeping the view updated (e.g., scribe, incident commander)
- Ensure appropriate access levels for different stakeholders
Best Practices
- Update the view frequently with accurate, concise information
- Tailor information presented based on the audience (e.g., technical vs. executive view)
- Clearly indicate the timestamp of the last update
Common Pitfalls To Avoid
- Displaying overwhelming amounts of irrelevant data
- Information becoming outdated, leading to mistrust in the view
- Technical difficulties preventing access to the view during an incident