Manual Escalation
Manual escalation is when an on-call responder decides to pass an incident to another team member or a higher-level expert.
What Is Manual Escalation
Manual escalation is when an on-call responder decides to pass an incident to another team member or a higher-level expert. This is done when the issue is beyond their expertise or authority.
Why Is Manual Escalation Important
Manual escalation helps incidents get resolved by the right people. It avoids delays that happen when someone tries to fix an issue they can't handle.
How to Implement Manual Escalation
- Define clear escalation paths and contacts
- Train responders on when and how to escalate
- Document escalation steps in incident response plans
- Use tools that make it easy to hand off incidents