Multi-channel Notifications
Multi-channel Notifications are incident alerts delivered through various communication methods simultaneously or sequentially based on predefined rules.
What Are Multi-channel Notifications
Multi-channel Notifications are incident alerts delivered through various communication methods simultaneously or sequentially based on predefined rules. Channels may include email, SMS, phone calls, mobile apps, collaboration tools, and desktop notifications.
Why Are Multi-channel Notifications Important
Multi-channel Notifications increase the likelihood of reaching responders quickly during incidents. They provide redundancy when primary communication methods fail, accommodate different team preferences, and escalate through increasingly intrusive channels for critical issues.
Example Of Multi-channel Notifications
When a critical database failure occurs, the incident management system sends an initial alert via Slack. If not acknowledged within 5 minutes, it sends an SMS. After another 5 minutes without response, it initiates a phone call that continues until someone acknowledges the incident.
How To Implement Multi-Channel Notifications With Spike
- Add your preferred channels like phone, SMS, WhatsApp, Telegram, email, Slack, or Teams in Spike settings
- Set up an escalation policy to send alerts to one or more channels at each step
- Choose how long Spike should wait before moving to the next channel or person
- You can customize channels for each on-call schedule or escalation level
Reach your team fast—set up multi-channel notifications in Spike and never miss a critical alert.