When systems fail and alerts start flooding in, having the right incident management software makes all the difference.
Incident management is the process of identifying, responding to, and resolving unexpected disruptions which transforms chaos into coordinated action.
Whether you're upgrading your current incident management solution or starting from scratch, we've got you covered.
In this blog post, we'll walk you through the top 12 incident management software for 2025, helping you find the perfect tool for your team's needs.
New to incident management? Check out these blog posts:
- History and Evolution of Incident Management
- Software Incidents: What They REALLY Cost You
How to Choose the Best Incident Management Software for Your Team?
Before we dive into the tools, let’s first understand what key factors you need to consider when choosing incident management software.
- User Interface: Is the interface intuitive and user-friendly for both technical and non-technical team members?
- Alert Channels: Does it offer multiple alert channels like phone calls, SMS, mobile apps, etc, so critical notifications are never missed?
- Integration Ecosystem: Does it integrate seamlessly with your existing monitoring tools, project management software (e.g., Jira, Linear, etc), and helpdesk tools? Is it compatible with ServiceNow?
- Oncall Management: Managing oncall schedules shouldn’t be a headache. Does the tool allow you to easily create rotations, handle overrides, and make quick adjustments? For distributed teams, does it support multiple time zones?
- Team Collaboration: Does it support ChatOps integrations so your team can manage incidents directly from Slack or Microsoft Teams? Can it integrate with video conferencing tools like Zoom or Google Meet for faster resolution?
- Pricing: Is the pricing transparent and flexible? Does the pricing align with your budget and scale as your team grows?
- Support: What kind of support does the vendor offer? Are there resources like tutorials, knowledge bases, or dedicated customer support available to help your team?
12 Best Incident Management Software
- Spike
- PagerDuty
- Atlassian OpsGenie
- Preparis
- xMatters
- BigPanda
- Splunk Oncall
- Datadog Oncall
- New Relic
- Zenduty
- Better Stack
- Incident.io
TL;DR
| Incident Management Tool | Quick Overview | Best For | Starting Price (Billed Annually) |
|---|---|---|---|
| Spike | Simple, user-friendly incident management tool | Teams of all sizes seeking simplicity | $6.4/per user/month |
| PagerDuty | Enterprise-grade incident management platform | Large enterprises and organizations | $21/per user/month |
| Atlassian OpsGenie | Atlassian's integrated incident management solution | Atlassian ecosystem users | $9.45/per user/month |
| Preparis | All-in-one platform for incident management and emergency notifications | Organizations focused on business continuity planning | Contact for pricing |
| xMatters | Enterprise-grade platform with workflow automation | Enterprise organizations | $9/per user/month |
| BigPanda | AI-powered incident management with alert correlation | Enterprise organizations with complex IT environments | Contact for pricing |
| Splunk Oncall | Data analytics with robust incident response | Splunk ecosystem users | $5/per user/month |
| Datadog Oncall | Integrated incident response with observability | Datadog platform users | $20/per user/month |
| New Relic | Incident management within observability platform | Organizations combining observability and incident management | Contact for pricing |
| Zenduty | Modern platform with AI-powered tools | Small to mid-sized teams | $5/per user/month |
| Better Stack | All-in-one monitoring and incident management | Startups and SMBs | Starts at $29/month |
| Incident.io | Chat-first platform for modern engineering teams | Chat-first teams | $15 per user + $10 per user for oncall |
1. Spike
Spike is known for its simplicity and user-friendly interface. With over 15 million incidents processed and 90,000+ oncall shifts rotated, it has proven to handle incident management at scale while maintaining ease of use.
Why Choose Spike
- Offers quick setup and easy oncall management with ready-to-use templates.
- Supports multiple alert channels (phone calls, SMS, Slack, Microsoft Teams, WhatsApp, Telegram, Discord, etc) to make sure critical notifications are never missed.
- Integrates with project management tools like Jira, ClickUp, and Linear.
- Offers features like Deep Work mode and Cooldown mode to maintain team well-being.
Best For
Teams of all sizes seeking a no-nonsense incident management solution with quick setup, multiple alert channels, and easy oncall schedule management.
Pricing (billed annually)
What Users Say About Spike
Start your 14-day free trial with Spike today!
2. PagerDuty
PagerDuty is a leading enterprise-grade incident management platform, serving over 25,000 teams globally.
Why Choose PagerDuty
- Offers enterprise-grade reliability with no scheduled maintenance windows and robust SLAs.
- Integrates with over 700 tools, including major monitoring, helpdesk, and project management platforms.
- Provides robust oncall management with advanced scheduling options and automated escalation policies.
- Comes with advanced machine learning-powered alert grouping, custom fields for incident enrichment, and seamless cross-team collaboration tools.
Best For
Large enterprises that need a battle-tested, comprehensive incident management platform and can justify the higher price tag.
Pricing (billed annually)
- Free Plan: $0/month (up to 5 users)
- Professional Plan: $21/user/month
- Business Plan: $41/user/month
- Enterprise Plan: Custom pricing (Contact for details)
What Users Say About PagerDuty
“PagerDuty helped our product to become highly stable and it ensured high availability to the end user, overall had a great experience with it.”
Looking for PagerDuty alternatives? Check out this blog post: 6 Better PagerDuty Alternatives (2025)
3. Atlassian OpsGenie
OpsGenie is Atlassian's incident management solution, deeply integrated with the Atlassian ecosystem.
Why Choose OpsGenie
- Seamless integration with Jira, Confluence, and other Atlassian tools.
- Affordable pricing compared to other enterprise-grade tools.
- Offers flexible oncall scheduling with multi-timezone support.
- Provides built-in analytics for tracking team productivity and incident response metrics.
Best For
Teams heavily invested in the Atlassian ecosystem (Jira, Confluence, etc.) who need an affordable enterprise-grade incident management solution.
Pricing (billed annually)
- Free Plan: $0/year (up to 5 users)
- Essentials Plan: $9.45/user/month
- Standard Plan: $19.95/user/month
- Enterprise Plan: $31.90/user/month
What Users Say About OpsGenie
“OpsGenie makes it easy to manage alerts and provides great visibility into incidents. I like the oncall schedule functionality and the mobile app is handy.”
4. Preparis
Preparis is an all-in-one platform for incident management and mass emergency notifications developed by Agility Recovery.
Why Choose Preparis
- Provides comprehensive dashboards with 360° visibility for complete oversight during incident recovery efforts.
- Features powerful bi-directional emergency notification capabilities with response tracking on an intuitive dashboard.
- Offers detailed incident documentation tools for regulatory compliance and real-time decision making.
- Includes business continuity planning tools to help organizations prepare before incidents occur.
Best For
Organizations focused on comprehensive business continuity planning alongside incident management, particularly mid to large-sized businesses.
Pricing
Contact Preparis for detailed pricing information based on your organization’s size and needs.
What Users Say About Preparis
“We use Preparis as an emergency notification system across our employees and employees of two affiliated companies. It is fairly inexpensive and, at its core level, it's not too hard to use.”
5. xMatters
xMatters, now part of Everbridge, is an enterprise-grade incident management platform, emphasizing workflow automation and seamless team collaboration.
Why Choose XMatters
- Alerts are delivered to the right individuals through any preferred channel, whether it's SMS or Slack.
- Offers deep integration with ServiceNow and other popular helpdesk tools, keeping your incident response processes synchronized.
- Allows to create rotations, adjust policies, and distribute oncall duties with ease.
- Provides detailed analytics to track incident metrics, response times, and team performance.
Best For:
Large enterprise organizations seeking a highly customizable incident management solution with robust ITSM integration capabilities and advanced workflow automation.
Pricing
- Free Plan: $0/year (up to 10 users)
- Starter (Essentials) Plan: $9/user/month (up to 100 users)
- Base (Standard) Plan: $39/user/month
- Advanced Plan: Custom pricing (Contact for details)
What Users Say About xMatters
“The ability to just have users locate their xmatters notification email and then join the bridge off of that is great.”
6. BigPanda
BigPanda is an AI-powered incident management platform that helps IT teams detect, investigate, and resolve incidents.
Why Choose BigPanda
- Uses AI-driven alert correlation to reduce noise by up to 95%, helping teams focus on real issues rather than alert storms.
- Provides a comprehensive Incident 360 Console that offers a single pane of glass for all incident-related information.
- Features Biggy AI, a generative AI assistant that accelerates incident investigation and makes troubleshooting more efficient.
- Includes a Real-time Topology Mesh that gives visibility across applications, cloud environments, and physical networks.
Best For
Enterprise organizations with complex IT environments and high alert volumes seeking advanced correlation and automation capabilities.
Pricing
Contact BigPanda for detailed pricing information based on your organization's size and needs.
What Users Say About BigPanda
“Bigpanda is very user friendly. I work on it on a daily basis and clears a lot of alerts and it save a lot of time to generate a report from netbackup.”
7. Splunk Oncall
Splunk Oncall (formerly VictorOps) merges powerful data analytics with robust incident response capabilities.
Why Choose Splunk Oncall
- Frictionless integration with Splunk logs and hundreds of existing toolkits.
- ML-based routing sends alerts to the person with the right expertise.
- Offers immediate access to similar historical incidents, runbooks, and relevant dashboards to speed up resolution.
- ML-driven recommendations help distribute oncall duties based on expertise and past incident handling.
Best For
Teams already invested in the Splunk ecosystem seeking to combine deep data analysis capabilities with robust incident management features.
Pricing
- Starts with $5/user/month, billed annually (up to 10 seats)
- Contact Splunk Oncall for detailed pricing information based on your organization size and needs.
What Users Say About Splunk Oncall
“The details it provides about the incidents is very granular and helps provide much needed context.”
8. Datadog Oncall
Datadog Oncall integrates incident response with Datadog's robust observability platform, embedding monitoring data directly into your incident management workflow.
Why Choose Datadog Oncall
- Offers context-rich alerts with relevant metrics, logs, and traces from Datadog's observability data, facilitating faster incident resolution.
- Automatic team-service mapping makes sure the right people are notified.
- Easy-to-manage oncall schedules across different time zones with straightforward rotation and escalation.
- Provides comprehensive analytics to track resolution times, oncall load distribution, and team performance.
Best For
Teams already utilizing Datadog's observability platform seeking seamless integration between monitoring and incident management workflows.
Pricing (billed annually)
- Oncall Plan: $20/user/month
- Incident Management Plan: $30/user/month
- Incident Response Bundle: $40/user/month
What Users Say About Datadog Oncall
“Its good, it helped to improve Datalake services and quality of the processes. Integration like Service now, Slack helped to near real time identification of issues.”
9. New Relic
New Relic offers incident management as part of its comprehensive observability platform, helping teams monitor, detect, and resolve incidents across their technology stack.
Why Choose New Relic
- Provides real-time anomaly detection that evaluates telemetry data and sends notifications directly to your collaboration tools like Slack.
- Features intelligent alert correlation that groups related incidents and establishes relationships between them to reduce alert noise.
- Offers a unified view of all anomalies with critical analysis of each issue, including related signals and dependency visibility.
- Includes AIOps capabilities that help teams detect incidents proactively with AI-powered insights and root cause analysis.
Best For
Organizations that want to combine observability and incident management in a single platform, particularly teams already using New Relic for monitoring.
Pricing
Contact New Relic for detailed pricing information based on your organization’s size and needs.
What Users Say About New Relic
“I prefer New Relic for its real-time monitoring features. It gives me a well-rounded view of how my application is performing and allows me to track down and fix any problems.”
10. Zenduty
Zenduty is a modern incident management platform that helps teams streamline alerting, oncall scheduling, and incident response.
Why Choose Zenduty
- Offers customizable notifications with flexible oncall schedules and escalation policies to help incidents get acknowledged within SLA limits.
- Features AI-powered tools including incident summarizers, automated postmortems, and simplified oncall scheduling.
- Provides incident roles and task templates for effective delegation during critical events.
- Integrates with over 150 tools, creating seamless workflows across your existing tech stack.
Best For
Small to mid-sized teams looking for a flexible incident management solution with strong oncall scheduling capabilities and competitive pricing.
Pricing (billed annually)
- Free Plan: $0/user/month
- Starter Plan: $5/user/month
- Growth Plan: $14/user/month
- Enterprise Plan: $21/user/month
What Users Say About Zenduty
“Nice clean UI, reasonably low coding knowledge required to use. Great for maintaining multiple alerts from various systems. Never had an issue with contacting support.”
11. Better Stack
Better Stack is a monitoring and incident management platform that combines uptime monitoring, logs management, and oncall scheduling in one unified system.
Why Choose Better Stack
- Offers an all-in-one solution combining monitoring, logs, incident management, and status pages in a single platform.
- Provides global status checking from over 200 locations worldwide with 10-second interval checks for early detection of issues.
- Features a simple but powerful oncall scheduling system that handles complex rotations and escalations.
- Includes easy-to-customize status pages that automatically update based on incident status.
Best For
Startups and SMBs looking for an affordable, comprehensive monitoring and incident management solution with minimal setup complexity.
Pricing (billed annually)
- Free Plan: $0
- Pay-as-you-go Plan: Starts at $29/month
What Users Say About Better Stack
“The status pages are the best I've seen, they look great and support custom domains.”
12. Incident.io
incident.io is a chat-first incident management platform designed for modern engineering teams.
Why Choose Incident.io
- From initial alert to post-mortem, it offers seamless, AI-supported processes that simplify tasks and accelerate response times.
- You can respond to alerts directly from Slack or Microsoft Teams without switching between tools, thanks to its chat-first approach.
- Offers an intuitive interface that requires minimal training, allowing even first-time responders to navigate naturally.
- Keeps stakeholders informed with real-time status pages and automated incident updates in dedicated channels.
Best For
Teams seeking an intuitive, chat-based incident management solution.
Pricing (billed annually)
- Team Plan: $15/user/month (+$10/user/month for Oncall)
- Pro Plan: $25/user/month (+$20/user/month for Oncall)
- Enterprise Plan: Custom pricing (Contact for details)
What Users Say About Incident.io
“I love the fact that it creates a dedicated channel. This way every incident is treated singularly and there is no mash-up of info coming from different sources.”
Choose the Right Incident Management Tool Today
Finding the perfect incident management software is crucial for minimizing downtime and maintaining service reliability.
From Spike's user-friendly interface to PagerDuty's enterprise capabilities, there's a tool designed for every team's specific needs.
When making your choice, consider what matters most to your team—whether it's alerting channels, integration capabilities, or oncall management.
The right tool doesn't just handle incidents—it transforms your entire approach to reliability and helps your team respond faster and more effectively.
If you want to learn more, explore these blog posts: