OpsGenie Offer: Terms and Conditions

Terms of Service

These Terms and Conditions ("Migration Offer Terms") govern the 50% discount offer provided by FatSync Software Private Limited ("Spike," "we," "us," or "our") to eligible OpsGenie users who migrate to Spike's incident management platform. By redeeming this offer, you agree to be bound by these Migration Offer Terms in addition to Spike's standard Terms of Service and Privacy Policy.

Eligibility

• 1. This offer is exclusively available to current OpsGenie users who are first-time Spike customers.
• 2. To qualify for the automatic 50% discount, you must provide proof of an active OpsGenie subscription with annual payments of $200 USD or more.
• 3. OpsGenie users paying less than $200 USD annually may still be eligible for a discount, subject to review and approval by Spike's sales team.
• 4. Enterprise customers may receive up to 50% off, with final discount rates determined on a case-by-case basis by Spike's sales team.

Offer details

• 1. Eligible customers will receive a 50% discount on their first year of Spike subscription.
• 2. The discount applies to equivalent service tiers and user counts as your current OpsGenie subscription.
• 3. The discount is applied at checkout when using the provided coupon code.
• 3. This offer cannot be combined with other promotional discounts or offers.

Coupon usage

• 1. Each coupon code is unique and tied to the specific OpsGenie account transitioning to Spike.
• 2. Coupon codes are non-transferable and cannot be shared with or used by other organizations.
• 3. Any attempt to share, transfer, or sell the coupon code will result in immediate invalidation.

Validity period

• 1. This migration offer and associated coupon codes are valid for one (1) month from the date of issuance.
• 2. All coupon codes must be redeemed before the expiration date indicated in your offer communication.
• 3. Expired coupon codes cannot be extended or reissued except at Spike's sole discretion.

Service terms

• 1. After the discounted period ends, standard Spike pricing will apply to subsequent renewal periods.
• 2. All other aspects of the service relationship are governed by Spike's standard Terms of Service, Service Level Agreement., and Privacy Policy
• 3. Expired coupon codes cannot be extended or reissued except at Spike's sole discretion.

Verification

• 1. Spike reserves the right to verify your OpsGenie subscription status before applying the discount.
• 2. You may be required to provide documentation confirming your active OpsGenie subscription and payment amount.
• 3. Providing false information to qualify for this offer constitutes a violation of these terms and may result in the termination of your Spike account and services.

Right to Refuse

Spike reserves the right to reject or deny this offer to any individual or organization at its sole discretion, even if eligibility criteria appear to be met. This may include, but is not limited to, cases where fraudulent activity is suspected, incomplete information is provided, or where extending the offer would conflict with Spike’s business interests.