Change escalation on Critical incident | Spike.sh

Alert rule template

Change escalation on Critical incident

Detects if incident is critical based on priority, severity, and checking for keywords in an incident message.

Use template

IF

Incident has occurred at least 5 times within last 10 minutes

OR IF

Incident has SEV1 severity

OR IF

Incident has P1 priority

OR IF

Incident title contains DOWN

THEN

Change escalation policy to Website down policy

AND

Reassign incident to Adam Smith

All Alert rule templates

IF

Incident has occurred at least 5 times within last 10 minutes

Incident has P1 priority

OR IF

Incident title contains Down

THEN

Mark severity as SEV1

Set High severity

Add all conditions that will change an incident's severity to SEV1 (which is high). You can edit this rule to change the escalation policy too.

IF

Incident has occurred at least 5 times within last 10 minutes

OR IF

Incident has SEV1 severity

OR IF

Incident has P1 priority

OR IF

Incident title contains DOWN

THEN

Change escalation policy to Website down policy

Reassign incident to Adam Smith

Change escalation on Critical incident

Detects if incident is critical based on priority, severity, and checking for keywords in an incident message.

IF

Incident has P5 priority

OR IF

Incident title contains Testing

OR IF

Incident title contains Development

THEN

Do not create incident

Do not create incident

Some incidents are best to be ignored, add all conditions here to avoid creating an incident

IF

Incident has P5 priority

THEN

Change escalation policy to Website uptime policy

Change escalation for P5

If incident priority is P5, change the escalation policy

TRY THE WORLD'S SIMPLEST WAY TO HANDLE INCIDENTS AT JUST $7/MONTH

It takes only 5 minutes to setup your first integration and receive an alert with an example incident.

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Schedule a demo with us

• No credit card required
• Risk free 14-day trial
• Cancel anytime

TRY THE WORLD'S SIMPLEST WAY TO HANDLE INCIDENTS AT JUST $7/MONTH

It takes only 5 minutes to setup your first integration and receive an alert with an example incident.

Get started

Schedule a demo with us

• No credit card required
• Risk free 14-day trial
• Cancel anytime

Got questions? Email us at [email protected] or [email protected]