Alert rule template

Change escalation on Critical incident

Detects if incident is critical based on priority, severity, and checking for keywords in an incident message.

IF

Incident has occurred at least 5 times within last 10 minutes

OR IF

Incident has SEV1 severity

OR IF

Incident has P1 priority

OR IF

Incident title contains DOWN

THEN

Change escalation policy to Website down policy
AND
Reassign incident to Adam Smith

All Alert rule templates

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