Back

Incident Management

Incidents

Incident context

Escalations

Playbooks

Alerting

Alerts

Alert rules

Noise Cancellation

Slack

Collaboration

Teams

Collaboration

War rooms

Monitoring
Status Pages Reports

Get Started
Pricing Templates

Integrations

Product overview

With unlimited alerts and integrations, Spike helps you bring clarity in incidents and reduce MTTR.
Overview
Product

Incidents

Alerts

On-Call

Status Page

Work Life Balance

80+ Integrations
Resources

Blog

Documentation

API

Templates

Demo

FAQ
Customers
Pricing

Changelog Get started Login Login

Alert rule template

Do not create incident

Some incidents are best to be ignored, add all conditions here to avoid creating an incident

Use template

IF

Incident has P5 priority

OR IF

Incident title contains Testing

OR IF

Incident title contains Development

THEN

Do not create incident

All Alert rule templates

IF

Incident has occurred at least 5 times within last 10 minutes

Incident has P1 priority

OR IF

Incident title contains Down

THEN

Mark severity as SEV1

Set High severity

Add all conditions that will change an incident's severity to SEV1 (which is high). You can edit this rule to change the escalation policy too.

IF

Incident has occurred at least 5 times within last 10 minutes

OR IF

Incident has SEV1 severity

OR IF

Incident has P1 priority

OR IF

Incident title contains DOWN

THEN

Change escalation policy to Website down policy

Reassign incident to Adam Smith

Change escalation on Critical incident

Detects if incident is critical based on priority, severity, and checking for keywords in an incident message.

IF

Incident has P5 priority

OR IF

Incident title contains Testing

OR IF

Incident title contains Development

THEN

Do not create incident

Do not create incident

Some incidents are best to be ignored, add all conditions here to avoid creating an incident

IF

Incident has P5 priority

THEN

Change escalation policy to Website uptime policy

Change escalation for P5

If incident priority is P5, change the escalation policy

Try the World's Easiest Way to Manage Incidents and get Ahead of Service Degradation and Disruptions

Get started

Start 14 days trial
No credit card required

Discover more

Incident Management

Alerting

Collaboration

Comments
& Notes

Monitoring