Escalation policy template
Escalation for 2 people
Email first, phone call later
Ideal for first time incidents
Best to include an oncall member in this policy to verify the incident
STEP 1
Alert via
email
to
Adam Smith
Escalate after 10 mins
STEP 2
Alert via
phone
to
Adam Smith
Alert via
email
to
Salim S
End of escalation
STEP 3
Alert via
phone
to
Adam Smith
Alert via
phone
to
Cathy Jones
End of escalation
All Escalation Policy templates