Escalation policy template

Escalation for 2 people

Email first, phone call later

Ideal for first time incidents

Best to include an oncall member in this policy to verify the incident

STEP 1  
Alert via     email   to   Adam Smith
Escalate after 10 mins
STEP 2  
Alert via    phone   to   Adam Smith
Alert via     email   to   Salim S
End of escalation
STEP 3  
Alert via    phone   to   Adam Smith
Alert via    phone   to   Cathy Jones
End of escalation

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