Escalation policy template
Discord channel and then SMS
Discord first, SMS later
Good for low priority incidents
Feel free to replace Discord with Slack or MS Teams
STEP 1
Alert via
Discord
to
All-day discord channel
Escalate after 20 mins
STEP 2
Alert via
sms
to
Cathy Jones
Alert via
sms
to
Salim S
End of escalation
All Escalation Policy templates