Escalation policy template

Discord channel and then SMS

Discord first, SMS later

Good for low priority incidents

Feel free to replace Discord with Slack or MS Teams

STEP 1  
Alert via      Discord   to   All-day discord channel
Escalate after 20 mins
STEP 2  
Alert via     sms   to   Cathy Jones
Alert via     sms   to   Salim S
End of escalation

All Escalation Policy templates

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