Escalation policy template
Email, Slack, and Phone combo
Email first, SMS later
Good for medium priority incidents
Feel free to remove SMS if not needed and replace MS Teams with either Slack or Discord
STEP 1
Alert via
email
to
Adam Smith
Alert via
MS Teams
to
Dev MS Teams
Alert via
sms
to
Salim S
End of escalation
STEP 2
Alert via
sms
to
Adam Smith
Alert via
phone
to
Salim S
End of escalation
STEP 3
Alert via
phone
to
Adam Smith
Alert via
phone
to
Pru H
End of escalation
All Escalation Policy templates