Escalation policy template

Medium Severity escalation

Email first, phone call immediately after

Great for moderate incidents

Include only key people so they can prevent a possible High Severity incident

STEP 1  
Alert via     email   to   Salim S
Alert via     email   to   Pru H
Escalate after 10 mins
STEP 2  
Alert via    phone   to   Pru H
Alert via    phone   to   Salim S
End of escalation

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